Why is your course cheaper than other Training Centres?
We provide the same RYA Safe & Fun course as the others. We agree with the RYA's advice that all training centres should keep the cost to a minimum to encourage new instructors into the scheme.
Why can't I login to the RYA website?
The course is on the RYAInteractive website. Follow the link we provided on the email with joining instructions and you'll be taken to the login page of the correct website.
Why is my Username or Password incorrect?
Please try again, it's possible that your computer or mobile device has entered a capital letter.
I've taken the test, why can't I get my certificate?
Once you have taken the test, you get the option to review your answers before submitting them. Press the 'Submit' button and get your result. Over 50% is a pass and you will be able to print your certificate.
I have completed the online course and test but I cannot find where I go to print the certificate?
You'll find it in RYAInteractive.org > My courses > Safe and Fun. Scroll down below the module called "The course" and you'll find it just before the "Feedback" module.
I've lost my certificate, can I get a new one?
The original certificate can be found on the RYAInteractive website. Login to your user account, select the RYA Safe and Fun course and print the certificate. Keep it safe with your other RYA Instructor documents.
Once you have successfully completed your instructor course and supplied the relevant paperwork to the RYA, they will have all your details on record and shouldn't need to produce this document again.
From time to time, the RYA clean up old accounts on the RYAInteractive website, but keep a record of all certificate details. If you need a copy after the account has been deleted, you can obtain another from the RYA.
Where is my certificate number?
The certificate is at the bottom of the certificate, it is the odd looking string of alpha-numeric characters.
Please note, a unique email address is required for every account on RYAInteractive. Soon, you will have one username and password for all your courses purchased from any RYA Training Centre. Therefore, parents should not use their email address to book children on a course.